“From the first point of contact to the final project report, our experience with Renovo has been an overwhelmingly positive one.
When we first identified the potential closure of the Hemel Hempstead office we knew we wanted to support employees in the right way but in the early stages we had limited visibility of our exact requirements, the numbers of employees that could be affected and timelines for the project. We contacted three providers initially but it was Renovo who were able to add value right from the initial conversation. They gave me total confidence, listening and consulting on the type of support that could work for us and our people, while giving just the right amount of direction and guidance. It felt like the partnership we were looking for from very early on.
We worked with Renovo to build a single framework of support which provided a great deal of versatility for all employees to personalise the support around their very differing needs. Providing a Personal Career Coach for each employee felt instinctively right for us and coupled with all of the supporting resources such as Workfriend and the online Workshops we were confident that each employee had the support they needed to move on successfully.
Once we moved into the implementation phase, we had total confidence in the organisation and management of the project. We had regular communication and updates and Renovo were always very quick to respond or make adaptations as the project progressed over a 6 month period. They helped us manage the communication of the support very well which resulted in strong engagement with the outplacement service. The on-site Awareness Sessions in particular helped to build a real confidence in the value of the support amongst our people who were understandably anxious about the changes.
The amount and depth of positive feedback from employees on the support itself surprised even ourselves and 6 months on from the closure of the site, I still have people coming back to me to thank Parkdean Resorts for the investment they made and talking openly about the impact Renovo had on their transition.”
Phil Richardson
Head of HR- Employee Relations
Parkdean Resorts