UK Power Networks

UK Power Networks (UKPN), owned by the Cheung Kong Group is a leading electricity distribution business. UKPN own and maintain electricity cables and lines across London, the South East and East of England – from maintaining and upgrading power equipment to moving and connecting new electricity cables. In 2015, they embarked on a cost reduction programme in response to a new regime imposed by industry regulator Ofgem designed to keep down costs for electricity customers. UKPN originally approached Renovo to support a smaller number of Senior Executives impacted by the early stages of the changes and latterly commissioned us to support over 150 employees across all levels of the business.

Company Information

Sector: Electrical Distribution
Location: Multiple UK sites
UK Employees: c5000
Revenue: £1.6 billion

The challenge

The restructure impacted employees across a diverse range of offices and across a broad range of role types and levels within the organisation. With a large change programme to manage, the UKPN HR team needed an outplacement support framework that would be simple to communicate to staff and easy to implement. However it was also important to ensure that there was real consistency in the quality of support being provided to employees across multiple locations and that the support would be flexible enough to accommodate a very broad range of needs.

The solution

Renovo worked with the business to put together a comprehensive programme for employees which combined unlimited 1-2-1 support from a Personal Career Coach over a three month period, access to best in class online career tools and resources as well as a programme of 7 online workshops delivered by our award winning coaching team. Regular, open access ‘Awareness Sessions were delivered throughout the project, enabling employees to hear at first hand from Renovo how the support could work for them and this was further supported through the distribution of Welcome Book materials to support the internal communication of the support.

The results

Average days to resettlement

of those supported on the Executive Programme achieved their desired outcome by the end of the programme.

of participants rated their Coach as ‘Excellent’ or ‘Very Good’

What UKPN said

“As an organisation, we felt well supported by Renovo when it came to helping us communicate the support effectively to staff and working with our internal team to help manage the project….. The support we mobilised for employees gave them great flexibility and control over the support they accessed and the Renovo coaches were able to adapt the support across a diverse group of employees with very different needs and capabilities.”

Steve Remnant
Head of Reward and HR Services

UK Power Networks

What participants said

“I just wanted to repeat my thanks for all the help, support and guidance that you have given me over the last months. The discussion yesterday about customising CVs was really useful. I used it this morning to apply for an Interim Operations Director Role. And the icing on the cake is that I got the purchase order through this morning from my first client!”

Head of Projects


Average days to resettlement on our outplacement programmes