RR Donnelley

RR Donnelley (RRD) is a global, integrated communications provider focussed on multichannel marketing and business communications. RRD have over 13 offices spread across the UK, with much of the business being focussed on marketing and business support services as well as outsourced customer management. In 2015, following a decision by Hibu Plc to cease the physical printing of the Yellow Pages, it was decided that an RRD facility in Flaxby, North Yorkshire was to close, affecting over 220 employees on site. Working in partnership with both RRD and The Printing Charity, Renovo implemented an extensive programme of support for affected staff.

Company Information

Sector: Communications
Location: Global with multiple UK sites
Employees: 42,000 worldwide
UK Employees: c2500
Revenue: £7 billion

The challenge

As a traditional and longstanding print facility, many of the employees affected had been with RRD for a number of years, with very limited experience of the external job market and with skills that were becoming less in demand within a sector that was changing rapidly. Many of the employees came from skilled and semi-skilled roles and needed to think carefully about identifying roles outside of the print sector as they left the business. As an active print facility, support also needed to be built carefully around shift patterns, ensuring that the operational running of the facility was not interrupted.

The solution

As part of an innovative partnership with The Printing Charity, Renovo created a bespoke range of workshops, adapted across all levels across the facility, built around shift patterns and implemented over a 6 week timeframe. The Workshops covered all aspects of job search including CV production, effective online job searching and interviews. The Workshops were complemented by the provision of a series of 1-2-1 follow ups or ‘Career Clinics’ to put into practice some of the knowledge built during the workshop programme. After the closure of the facility, employees were further supported with access to a wealth of on demand, online career resources as well as 24/7 emotional and wellbeing support.

The results

On average, confidence on CV’s and Applications increased by 70% after the workshops

On average, confidence on Job Searching increased by over 85% after the workshops

100% of the workshop attendees would recommend the sessions to others

What RR Donnelley said

“I just wanted to say a huge thank you on behalf of everyone at RR Donnelly, Flaxby Moor, for the organisation of the programme, and especially the coaches who have been coming onto site for the last few weeks – they have been fabulous and we have had some great feedback on the structure of the sessions, knowledge of the job market, including the hints and very useful tips in finding further employment”

Catherine Greaves
HR Advisor

RR Donnelley UK Directory Ltd

What participants said

“Very comprehensive and very well delivered”

Print Operative

“The sessions were all relevant and covered all aspects. Extremely helpful”

Customer Services Administrator


Average days to resettlement on our outplacement programmes