The restructure was phased over a number of years and impacted Colleagues at a range of levels, spread over more than 50 locations across the UK. The needs of the population were diverse with a very high proportion of long serving employees who had very limited exposure to the external recruitment market. Many of those affected came from roles that were very specific to the internal loan processing and administration processes at PFG and needed to clearly identify and articulate transferable skills in order to find new opportunities quickly. Levels of IT literacy were relatively low amongst the population with a very small number of Colleagues having used email or Microsoft Office in their day to day roles.

Renovo worked closely with the Provident HR Team to build a Two Tier Programme structure with enough flexibility across those two programmes to support the entire population over the lifetime of the project. All Colleagues had personalised support from one Coach throughout their entire journey with support typically being spread over a 6 month period and delivered on a distance basis. Support could be provided regularly and in manageable amounts at a pace that was right for the individual and could adapt to their journey over time. The Coaching team supported each Colleague with accessing the online resources and webinar programmes leading to levels of engagement with the online resources in excess of 70%.