Arvato is a wholly owned subsidiary of Arvato Bertellsman, a German business process outsourcing company with a presence in more than 40 countries worldwide. In the UK, Arvato delivers outsourced services within Supply Chain Management, Financial Solutions and CRM with a diverse employee base spread across multiple locations. As part of a strategic review of their supply chain operations, Arvato needed to close a distribution facility in Milton Keynes and looked to Renovo to support their employees into new opportunities quickly and effectively.

Company Information

Sector: Business Process Outsourcing
Location: Global with multiple UK sites
Employees: 70,000 worldwide
UK Employees: 2000
Revenue: £4.6 billion

The challenge

As a whole site closure, affecting over 170 employees, Arvato needed support that was flexible enough to match a very broad range of differing needs, ranging from Warehouse Operatives to Heads of Operations. Many of the employees impacted had very long tenure within the business with low levels of exposure to the modern recruitment market and quite high levels of anxiety about identifying new opportunities after redundancy.

The solution

Renovo worked with the business to put together a comprehensive programme which combined on- site group workshops and on-site career clinics built around shift patterns, personalised career coaching, online career tools and resources and emotional and wellbeing support. On-site support was delivered at the start of the programme and included the coordination of local recruitment organisations and direct employers who came on site to discuss potential opportunities in the local area. Post departure, employees were further supported with access to unlimited support from a Personal Career Coach to support their entire job search.

The results

Average days to resettlement

of participants on the workshops would recommend the sessions to others

of participants rated their Coach as ‘Excellent’ or ‘Very Good’

What Arvato said

“Compared to other providers, Renovo was an easy choice for us. We felt very comfortable with their approach, it was professional and comprehensive but very human and intuitive and they quickly demonstrated a strong understanding of our needs and the needs of the employees affected….. I’d have no hesitation in recommending Renovo and without doubt, I would look to them first if I need to manage an outplacement project in the future”

Debbie Nulty
Senior Manager HR


What participants said

“My overall experience of the support was excellent, dealing with redundancy is never easy and Renovo was able to deliver the coaching, support and services I required resulting in the securing of a position that not only represents a ‘step up’ from my previous role but also promises great future prospects and career development opportunities”

Customer Services Administrator


Average days to resettlement on our outplacement programmes