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“From the first point of contact to the final project report, our experience with Renovo has been an overwhelmingly positive one.
When we first identified the potential closure of the Hemel Hempstead office we knew we wanted to support employees in the right way but in the early stages we had limited visibility of our exact requirements, the numbers of employees that could be affected and timelines for the project. We contacted three providers initially but it was Renovo who were able to add value right from the initial conversation. They gave me total confidence, listening and consulting on the type of support that could work for us and our people, while giving just the right amount of direction and guidance. It felt like the partnership we were looking for from very early on.
We worked with Renovo to build a single framework of support which provided a great deal of versatility for all employees to personalise the support around their very differing needs. Providing a Personal Career Coach for each employee felt instinctively right for us and coupled with all of the supporting resources such as Workfriend and the online Workshops we were confident that each employee had the support they needed to move on successfully.
Once we moved into the implementation phase, we had total confidence in the organisation and management of the project. We had regular communication and updates and Renovo were always very quick to respond or make adaptations as the project progressed over a 6 month period. They helped us manage the communication of the support very well which resulted in strong engagement with the outplacement service. The on-site Awareness Sessions in particular helped to build a real confidence in the value of the support amongst our people who were understandably anxious about the changes.
The amount and depth of positive feedback from employees on the support itself surprised even ourselves and 6 months on from the closure of the site, I still have people coming back to me to thank Parkdean Resorts for the investment they made and talking openly about the impact Renovo had on their transition.”
Phil Richardson
Head of HR- Employee Relations
Parkdean Resorts
“We have been working closely with Renovo to support employees leaving the business as part of a major programme of transformation in 2016 and 2017. Renovo has played an integral and strategic role, working in partnership with the HR Project team to provide meaningful and valuable support to those employees impacted by redundancy.
With employees being spread across multiple locations in the UK and a change programme that is phased over an 18 month period, Renovo gave us the flexibility we needed to provide a consistent framework of support to all employees, ensure the support could be built around individual needs and enabled us to scale the support up and down with demand.
The team at Renovo worked very well with the HR Project Team – they were communicative and highly responsive and supported us with first rate materials to communicate the support to employees and ensure there was a good understanding of what was being provided. The combination of the HR Team on the ground and Renovo’s flexible, distance based coaching model has worked very well together and feedback from the employees on this blended support has been outstanding”
Robert White
HR Project Leader,
DLA Piper
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“I had previously dealt with Renovo as a participant and had experienced a very good service myself and I wanted to ensure that Amec Foster Wheeler employees could also benefit from the same positive experience of outplacement as they moved on.
The support was very simple to set up. We were given all of the information that we needed to communicate the service well to employees and we were also provided with a demo account for the extensive online resources so that we could familiarise ourselves with what was available for employees.
The remote delivery model that Renovo use is great. It’s not always helpful to have to travel to meet a Coach and the flexibility of the distance based coaching means that employees can access it as and when they need to.
Workfriend is also a brilliant resource. The logical layout means that it is very user friendly and relevant resources can be found quickly and used as and when required. The 24/7 emotional and wellbeing helpline provides an additional layer to the overall package which can be beneficial to employees who are finding exiting the business hard.
Renovo has helped us to support employees from different backgrounds and levels, adapting to a range of needs, and we consistently receive feedback that they are getting an exceptional service.”
Kerry Taylor
HR Business Partner
AMEC Foster Wheeler
“Kongsberg were going through a period of restructure and needed an outplacement service provider to support our employees through this difficult time. Having used Renovo’s support myself when my previous role had been made redundant, I knew that they provided a service that was incredibly helpful in my own job search at the time.
The Personal Career Coach provided the kind of practical guidance that our employees needed. Many of the employees had been with us for a very long time and so it was crucial for them to be able to work with their Coach over the three months, at a pace that worked for them.
HR tend to be very busy during restructures and so don’t have much time to devote to anything other than consultations. Renovo’s referral process is very simple and doesn’t require lots of in depth information for the support to be set up. We have been provided with all of the information that we need to inform employees about the support and encourage them to take up the offering. ”
Clare Lai,
HR Manager
Kongsberg
“Over the past five years Oclaro have gone through a number of restructures and we have always used Renovo to support our employees.
Renovo tick all of our boxes – employees across different locations get access to the same high quality of support and the support seems to adapt well for individuals from technical, specialist roles.
Restructuring is always a tricky time for an organisation and in particular for the HR team who have to deliver the difficult message. Renovo gave us the right amount of information so that we can communicate the support to employees without bombarding them. During any period of change, we want to feel that we have done as much as we can to help employees exiting the business and Renovo have helped us do that.”
Anita Johnson
Senior HR Business Partner
Oclaro
“Before working with Renovo, Rank Group had worked with a more traditional provider of outplacement, with support being built around a specific number of face to face sessions. The feedback on that support was mixed and over time had become prohibitively expensive to offer to all employees leaving the business.
We liked the model that Renovo offered, providing a Coach over a longer period of time, but having never used a company to deliver this type of support on a distance basis, we initially had some concerns about whether enough rapport could be established quickly without an employee meeting their coach in person. After working with Renovo to trial the delivery model, however, we became confident that Renovo could provide the service that we needed which felt flexible, personal and represented good value for money.
The whole process runs very smoothly and once an employee is referred to Renovo, we are confident that there will be a quick turnaround and the coach will be in touch with the employee quickly. This is important to Rank because we are aware that throughout a redundancy process, employees face a large amount of uncertainty about the future and so it’s good to have someone there who can help them as soon as possible. ”
Sue Waldock,
Group HR Director
Rank Group
“Having worked with other outplacement organisations before to support employees through periods of restructure, we were initially impressed with Renovo’s fresh and innovative offering. We felt the combination of personalised coaching and online technology provided the ideal blend of support for our employees and created a more suitable service than our previous providers. Their approach made sense to us, concentrating on support that would deliver results while using modern working practices and online resources to their best advantage.
The support we mobilised for employees gave them great flexibility and control over the support they accessed and the Renovo coaches were able to adapt the support across a diverse group of employees with very different needs and capabilities. As a Sunday Times Top 25 employer, we feel staff development and support is very important and helps achieve our high levels of employee engagement. As an organisation, we felt well supported by Renovo when it came to helping us communicate the support effectively to staff and working with our internal team to help manage the project. We were also able to work with them to provide a more specialist Retirement Planning offering, as many of the employees affected were at or considering retirement, so their flexibility and reach worked well for us. We received regular updates and good reporting which gave us everything we needed to report back to the business on the success of the support we provided.
We’ve been working with Renovo for over a year now and it’s been a great experience. I’d have no hesitation in recommending them to other organisations going through change programmes looking to put in place sensible, modern and effective outplacement support for their employees.”
Steve Remnant,
Head of Reward and HR Services
UK Power Networks
“We’ve worked with Renovo to support colleagues through some sizeable change programmes over the course of the last three years. Throughout that time, we’ve developed a strong working partnership and there is no doubt that we would look to them first to provide support to any colleagues impacted by change within the business.
Getting support set up and mobilised is always easy and when they’ve supported us on larger projects, the management and organisational support is always really good – they’re very responsive and their customer service is outstanding. Whenever I ask for something, I just know it’s going to get done.
Renovo has supported colleagues right across the business, from Administrators through to Senior Executives and we’ve worked with them to create tailored programmes that work really well for us. The personal coaching provides the opportunity for colleagues to access support easily and for those longer serving employees who really lack experience of the external recruitment market, it means that they can access regular support over a sustained period which is invaluable.
We get real transparency on what has been delivered to colleagues and the very positive results that we’ve been able to share with Senior Management has meant that, as an HR team, we can continue to get the buy in from the business to provide this very valuable support. ”
Sarah Hamilton,
Colleague Relations and HR Policy Manager
Provident
“Renovo appealed to us because we were looking for an outplacement service that would be able to adapt to both simple and more complicated situations at a competitive price. Renovo proved adaptable and effective and the service they provided was far more flexible than more traditional options.
Our employees have reported excellent feedback regarding the support they received from Renovo. The all-round nature of the service was simple, clear and effective. In particular, access to a dedicated Coach and a variety of supporting online resources meant that Renovo‘s service was inclusive and meaningful.
Renovo has been a pleasure to work with and I would not hesitate to use them again. They have been consistently responsive, always available for conversation and feedback when required and have always responded with understanding and professionalism. Renovo’s customer-centric service and support is excellent and I would recommend them to any company requiring outplacement services in the future.”
Ann Chambers
Personnel Director
Wessanen
“At the start of the process, it was difficult to predict exactly what we would require – timeframes were unclear and the number of employees potentially requiring support was difficult to determine. The employees affected were spread right across the UK, with great variation in age, experience and skills so it was a challenge to identify support that could work well across that group – flexibility was key and after researching outplacement companies, I was impressed with Renovo’s approach – it was ideal to build around our needs.”
Renovo added real value during the planning phases and listened to and understood our needs to create a solution that worked for everyone –by no means a ‘one size fits all’ approach. As an HR Manager with responsibility for the project, I felt supported through the process – Renovo were professional and responsive and any issues that arose were dealt with quickly and effectively.
The one to one coaching worked remarkably well for our employees and with all of that being done through telephone and Skype, the support was accessible and employees could access that support when they needed it. Feedback from employees was positive and Renovo kept us up to date with progress and useful reporting so we could clearly see the impact of the support.
Renovo will always be my first port of call should we need support in the future.”
Nicola Thomas
UK National HR Manager
Dorothy Perkins & Burton
“We chose Renovo to support us with the closure of a large distribution facility in Milton Keynes. Compared to other providers, Renovo was an easy choice for us. We felt very comfortable with their approach – it was professional and comprehensive but human and intuitive and they quickly built a good working relationship with us.
Individuals were offered a range of support options, including Workshops, on site Career Clinics and tailored one to one support. This suited a diverse group of employees from warehouse operators through to the Senior Management team. The facility had a lot of long serving employees and there was a lot of anxiety about the next step for many, so it was really important that we could work with a partner that understood this and could provide the support and reassurance to our employees to help manage the process and give them the tools they needed to move on successfully.
The feedback we received from our employees was excellent and I remember one employee saying that ‘I don’t think the company could have done any more to support us’. Renovo definitely played a key part in helping us achieve that feeling amongst the 170 employees that were affected by the facility closure. I’d have no hesitation in recommending Renovo and without doubt, I would look to them first if I need to manage an outplacement project in the future. ”
Debbie Nulty
Senior Manager HR
Arvato
As a leading provider of career transition support, Renovo supports thousands of individuals each year and the way in which we manage those relationships can have an effect on our combined carbon footprint.
With over 70% of our career coaching delivered on a distance basis, our support removes unnecessary car, train and aeroplane journeys. Individuals can communicate with their coach from the comfort of their own home, which as well as having cost and time saving benefits for the individuals we support, has associated benefits for the environment.
As outplacement specialists, Renovo is in a fortunate position to partner with some of the UK’s leading benevolent funds and charitable organisations and help their beneficiaries to find new opportunities successfully. As part of these partnerships, we have the opportunity to help those with quite significant barriers to employment and we are proud to continue the work we do in this sector.
Overwhelmingly the support we provide is aimed at those affected by redundancy, however, we also help the long term unemployed back into work. By partnering with Renovo, third sector clients understand they will be providing their membership with access to best in class job search support on the most cost effective basis possible.
At a time of increased economic instability, we believe that outplacement support should be available to as many people affected by redundancy as possible, regardless of location, sector, function or level.
Through our innovative approach, we have created a range of solutions which are up to 80% more cost effective than the industry standard, enabling organisations to provide support for a much larger number of employees than ever before.
